How do I return a product?
We operate a 30-day risk-free return/exchange policy on all website products. If you are not satisfied with your purchase you can return the item/s. Any returned item/s must be received by us within 30 days of your initial invoice date.
Custom work, special orders, personalized or engraved items (including Mother's Rings), cannot be returned or refunded unless there is a manufacturing defect.
Return shipments can only be made after receipt of a Return Authorization Number, (RAN), from us. This RAN number must be marked clearly on the front of the returns package, and must be sent, along with the original invoice, via an insured carrier, to our company address as seen below, (a return address label will be included with the package).
Gold & Carat Exchange
400 Bald Hill Rd
Your returns package must include all the original packaging, including all of the original jewelry certification report/s. (There will be a replacement charge of US$250 per certificate in the event that the original certification is not returned)
Shipping charges previously paid by the customer at the time of purchase are non-refundable. The customer is also liable for all shipping, insurance and handling costs associated with the return. Shipping and handling costs will be refunded only when the return is necessary due to our error.
Returned item/s must be returned in their original state and condition. Should the item/s not be in their original state and condition all return privileges will be withdrawn.
Please insure all jewelry valued over $500 before returning the product to us. We will not be liable for any loss which may occur during the return process if the goods are not insured.
Following satisfactory inspection of the returned item/s refunds will be processed. Refunds on payments made by credit will be made to the original card only. Likewise, payments made through PayPal will only be refunded to the original accounts debited. Your credit will appear after the completion of the monthly billing cycle.
To exchange an item contact our customer support team for details at firstname.lastname@example.org.
What if I decide to change my order after I have paid for it?
To cancel or change an order customers have to call 1-888-964-3822 or send an email to email@example.com as soon as possible.
Our order management system is designed to fulfill orders quickly and efficiently so we cannot cancel or change an order once the shipping process has started. If your order has already been shipped and you are unhappy with your choice you can simply follow our return policy to get a refund.
Refunds on payments made by credit card will be made to the original card only. Likewise, payments made through PayPal will only be refunded to the original accounts debited. Your credit will appear after the completion of the monthly billing cycle.
For all customized items the cancellation period is 24 hours. After this time there is no cancellation or return protocol unless an error has been made on our part.